FAQ
- I have signed up for the beta so why haven’t I received an invite yet?
- We have a limited capacity of people that Apple allows beta tests to have at any given time. We are cleaning up accounts that don’t have much activity so that we can send you an invite as soon as possible.
- What does “POSTPONED” mean?
- See #4 above!
- I have some suggestions for the app. What is the best way to let you guys know?
- We LOVE getting your feedback. After all, that is what this beta is for. Please send us an email to jake@collabor8app.com and/or aaron@collabor8app.com
- When will the app be available in the app store?
- If all checks out well and according to plan, we should be accepted into the app store in 3-6 weeks.
- I have Android and I am so bummed I can’t join the app!
- First of all, why do you still have Android 😉 Just messin’. After we are securely in the app store and working out any additional kinks, we will roll out a version for Android. At the soonest it will be later this fall.
- We have both accepted each other for a collab. What do we do now?
- Now is where the rubber meets the road! There are no rules on who needs to start the conversation, so just get in there and open up a dialogue! One message we like to send looks like this: “Thanks for accepting my collab request! I love your products and would love to do a styled shoot for you. What are your thoughts?”
- How does the payment process work if we are doing a paid collab?
- First of all, the influencer will go into the details screen and set the rate of the collab after they have agreed upon it in the chat screen. Influencer will also set the expected due/post date. Once those 2 items are filled out, the brand will go to the details screen and make the 1-click payment which will debit the card information you have set up. The money then is held in Collabor8’s escrow account until the collab has been completed and verified by the brand. Once it has been verified, the full amount of the funds (we don’t take anything from the fee) will be deposited into the influencers Paypal or Square account. **If the collab goes dark or the influencer does not end up posting for whatever reason, the funds will be released back to the brand.
- I have tried connecting my PayPay but is says there is a payout method error.
- First you need to delete your app and then reinstall the newest version. Should be good to go after that.
- What does it mean when I have collabs in my ACTIVE screen?
- This means that you have both agreed to collabor8 with each other and you are ready to spark up a chat and proceed with collab.
- We have multiple people on our team who would like access to our Collabor8 account. How can they access it.
- We can send an invite to their phones and they will be able access your Collabor8 acct.
- I accidentally sent a collab request. How do I Un-Request?
- We are working on a option to recall the request, however as of now there is not a way within the app to do so.
- If you have any other questions, please don’t hesitate to email us!
- Jake@collabor8app.com
- Aaron@collabor8app.com
